Refund Policy for YoJoeShop services
Collectible purchases
YoJoeShop does not refund collectible purchases. YoJoeShop never received that money. Ask the seller first according to the listing return policy, then use PayPal purchase protection if you paid Goods and Services and the transaction is eligible. Eligibility is PayPal’s decision.
Platform services paid to YoJoeShop
- Unused featured listing or spotlight — if the promotion never started (payment failed or listing was not eligible), request a billing reversal from Command Center → Billing or Contact. If the promotion already ran, time used is generally not refunded.
- Identity verification access — the fee is for access to the provider workflow. Denied verification is not automatically refunded. Technical failure before the provider session starts may be reversed.
- Dealer plan — unused prepaid periods may be discussed with administrators; already consumed calendar time is generally not refunded.
Chargebacks on platform-service invoices are handled as billing disputes, separate from collector PayPal cases about toys.
YoJoeShop does not receive, hold, divide, refund or distribute payment for collectible transactions. Sellers supply their own PayPal Goods and Services invoice or payment link. YoJoeShop is not escrow and does not guarantee transactions. Friends and Family is not appropriate for merchandise.